Hope Paints

Be Still

Festive Harbor

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  Hope Paints

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•  Delivery & Return

  Processing Time:

  Orders are typically processed within 5 business days after payment is received.

  Shipping Costs:

  A flat shipping fee of $4.95 will be applied to all orders of cards and prints. Orders for cards and prints $71 or more will receive free shipping. Call for shipping and handling pricing of originals.

  Shipping Methods:

  • USPS for card products
  • UPS for originals
  • FedEx is available for an additional cost. Email us for a quote.

  Delivery Time:
  

  Please allow 7-14 business days for domestic delivery.

  International orders may take longer, varying based on the destination.
  
  Hand-embellished work may take up to two months due to artist availability, order processing, handword, oil paint drying, packing, and shipping
  

  Order Tracking:

  Tracking information will be provided once your order has been shipped.

  Return Policy:

  • We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 3 days from the date of delivery.
  • The cost of return shipping is the responsibility of the customer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • We do not currently offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

  Return Process:

  To initiate a return, please contact us by emailing heatherscolorsllc@gmail.com or by calling us at 208-738-5511. Provide your order number and reason for the return.

  Once we receive the returned item and confirm its condition, we will process the refund within 10 working days. The refund will be issued to the original payment method.

  Damaged or Defective Items:

  If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or help to file an insurance claim in the case of an original painting.

  Customer Support:

  For any questions or concerns regarding shipping and returns, please contact us through the contact form on the website or by emailing heatherscolorsllc@gmail.com or by calling us at 208-738-5511.

   

  Non-Returnable Items:

  Some items, such as personalized or custom-made artworks, are non-returnable. Please check the product description for specific details.

  ORIGINALS

  Due to the vast diversity of sizes and finishes of artworks, the sales of originals, please contact us at heatherscolorsllc@gmail.com for a packaging and shipping quote to your destination.

   

  Heather’s Colors Studio, Sandpoint, ID pick up: FREE
  US mail: up to 10 working days

  International mail: up to 30 working days